Grievance Redressal / Escalation Matrix

Green Candle Research Academy is committed to maintaining transparency, ethical conduct, investor awareness, and timely grievance resolution in accordance with applicable SEBI regulations.

If you have any grievance or complaint regarding our services, you are requested to first contact our support/compliance team through the official communication channels provided below.

SEBI Registration Details
Registered Entity Name
Green Candle Research Academy
Brand Names
Green Candle Research Academy
Type of Registration
Research Analyst (RA)
SEBI Registration Number
INH000019053
Website
www.greencandleresearch.com
Contact Email
info@greencandleresearch.com
Contact Number
Correspondence Address
Plot no - 18, Max City, Kosi Kalan, Mathura,
Uttar Pradesh - 281403
Initial Complaint Resolution

Investors and clients should first approach Green Candle Research Academy through the official support or compliance channels mentioned above.

We aim to resolve all genuine grievances within 21 working days from the date of receipt of the complaint.

The above-mentioned details facilitate investors and complainants in approaching the Research Analyst before filing a complaint with SEBI.

Escalation to SEBI

If the grievance is not resolved within the prescribed timeframe or the investor is not satisfied with the resolution provided by Green Candle Research Academy, the investor may escalate the complaint through SEBI’s grievance redressal mechanisms.

SCORES 2.0

SEBI’s centralized grievance redressal platform:

SCORES Portal:
scores.sebi.gov.in

SMART ODR

If the investor remains dissatisfied, the matter may be taken to the Online Dispute Resolution platform for resolution through online conciliation or arbitration.

ODR Portal:
smartodr.in

Important Investor Protection Notice

To protect investors from unauthorized schemes, fake entities, impersonation and fraudulent activities:

  • Make payments only to bank accounts officially associated with Green Candle Research Academy.

  • Use only official communication channels and the verified website of the Research Analyst.

  • Do not make payments to unauthorized individuals, fake accounts or unverified third parties.

  • Insist on official invoices and payment confirmations.

  • Verify communications received from the official email address: info@greencandleresearch.com

  • Immediately report any suspicious communication, impersonation attempt or unauthorized payment request.

Regulatory Reference

For further information regarding Research Analyst regulations and investor grievance mechanisms, investors may refer to the relevant notices and circulars issued by SEBI and BSE.

BSE Notices & Circulars:
https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

Investor Awareness

Investors are encouraged to stay informed about their rights, regulatory requirements, investor protection measures and grievance redressal mechanisms.

Green Candle Research Academy
SEBI Registered Research Analyst
Registration No.: INH000019053

Email: info@greencandleresearch.com
Website: www.greencandleresearch.com
Contact: +91-8126516337